Security

How we protect your data and secure our platform

At X.W.D., security is foundational to everything we do. We understand that you're trusting us with sensitive video data and security information, and we take that responsibility seriously. This page outlines our security practices and measures.

Our Security Framework

Encryption

All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. Your video streams and detection data are protected at every stage.

Authentication

We use JWT-based authentication with secure token handling. Two-factor authentication (2FA) is available for all accounts to add an extra layer of protection.

Access Control

Role-based access control (RBAC) ensures users only access what they need. We support multiple user roles with granular permissions.

Infrastructure

Our infrastructure is hosted on secure cloud providers with enterprise-grade physical security, redundancy, and disaster recovery capabilities.

Data Protection Measures

Secure Video Processing

Video streams are processed in real-time for detection purposes. Streams are not permanently stored unless a detection event occurs.

Detection Data Storage

Detection events and associated snapshots are encrypted and stored securely. Access is restricted and logged for audit purposes.

Data Retention Policies

We maintain clear data retention policies based on your subscription plan. You can request data deletion at any time.

Audit Logging

All access and actions within the platform are logged for security monitoring and compliance purposes.

Operational Security

Regular Security Updates

We continuously monitor for vulnerabilities and apply security patches promptly. Our systems are regularly updated to address emerging threats.

Security Monitoring

Our infrastructure is monitored 24/7 for suspicious activities, unauthorized access attempts, and potential security incidents.

Incident Response

We maintain incident response procedures to quickly identify, contain, and remediate any security incidents.

Your Security Responsibilities

Security is a shared responsibility. To help keep your account and data secure, we recommend:

  • Use strong, unique passwords for your X.W.D. account
  • Enable two-factor authentication (2FA)
  • Keep your camera firmware and software up to date
  • Use secure network configurations for camera connections
  • Regularly review user access and remove unnecessary accounts
  • Report any suspicious activity immediately

Important Security Disclaimer

While we implement comprehensive security measures to protect your data and our platform, no security system is perfect or impenetrable. We cannot guarantee absolute security against all threats or unauthorized access.

By using our Services, you acknowledge that you understand these limitations and agree to take reasonable steps to protect your own accounts and systems.

Reporting Security Issues

If you discover a security vulnerability or have concerns about the security of our platform, please contact us immediately:

Security Contact
Email: xavier@xavierplatforms.com

Please include as much detail as possible about the issue. We take all security reports seriously and will respond promptly.